Acceptance of terms

The Terms and Conditions (“T&C’s” , “Terms of Use”) of this document are a legal Agreement between you being, as an Agent (“Member”, “User” “You”) and Moonline Travel and Trade Ltd (“Moonline” , “Babylon Holiday”,  “we”, “our”, “us”), the owner of (“Babylon Holiday”, “website”, “portal”).  Moonline, through its website as a travel agency that provides various travel and tourism-related services (Services).

You accept these terms and conditions in full by using our website or signing up for an account. If you disagree with all or any part of these terms and conditions, you must not use our website.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to the use of cookies in accordance with the terms of our privacy policy.

The services that Moonline provide to User are subject to the following Terms and Conditions (T&C’s) and the whole content of this agreement.

  • User is responsible for all User’s Account (under any screen name or Password) and for ensuring that all use of User’s Account complies fully with the provision of this Agreement.
  • User shall be responsible for protecting the confidentiality of User’s password(s). Thus, user is responsible for keeping account name and password confidential.
  • User is also responsible for any account that they have access to and any activity occurring in such an account. User will immediately notify us of any unauthorized access or use of their accounts. We are not responsible for any losses due to stolen or hacked passwords caused by or as a result ofnegligence. If Moonline incurred with any damage due to this negligence, the User will be liable to compensate Moonline accordingly.

  • Moonline does not have access to your current password, and for security reasons, we may only provide you with instructions on how to reset your password.
  • Moonline have the right to update any of your contact information on your account for billing and other purposes so as to be able to deliver its services to you. In addition, you represent and warrant that all information you provide to us when you create an account, access and use our services will remain complete and accurate.
  • Moonline shall have the right at any time to change or discontinue any aspect or feature of its portal ( ).
  • You are recommended to review our Terms & Conditions frequently and/or whenever you wish to use our website & services. The most current and updated version of the T&C’s can be reviewed by clicking on the “Terms and Conditions” hypertext link located at the bottom of our portal/website.
  • Privacy Policy: Your information will be treated in accordance with Babylon Holiday Privacy Policy, which is incorporated by reference into this Agreement

Changes in Terms and Conditions

Babylon Holiday shall have the right to change, modify and update these terms and conditions at any time without any notice. Changes will be effective as soon as they are published on the Babylon Holiday’s website. It is up to the User to check for changes in the Terms and Conditions.


Description of Services is an online Travel and Tourism related portal dedicated to providing quality services to its partners/clients, such as hotel accommodation, tour/holiday packages.

The services, including any updates, enhancements, and new features, are subject to the T&C’s.


Hotel and other accommodation type bookings:


Online Booking/Reservation

All bookings/reservations must be made online. When a Member/Agent of the Babylon Holiday has completed the booking online, it is their responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the pre-paid accommodation voucher are correct. Once the reservations/requests are confirmed, all Babylon Holiday policies for example but not limited to cancellation, amendment, no-show policies, payment and refund/ discount policies will be applicable to all Users and the Members/Agents that are using the Babylon Holiday System..

You agree that the Passenger nationality declaration is mandatory and must be determined by selecting “Client Nationality” at the time of booking. This information must be in accordance with the Passenger passport. False declaration of Passenger nationality may cause consequences for which we cannot be held liable. If the Agent does not change the Client’s Nationality, then the Agent’s nationality will be taken as the Passenger nationality by default. If any financial damage occurs due to a false nationality declaration, the Agent will be liable for all costs incurred.


Names of Persons Traveling

The names of the people who are traveling must be entered correctly by the agents. The first name should be followed by the Family name and any abbreviations or signs entered as the guest’s name may cause rejection of the booking by the hotel.


Room Types

Babylon holiday Agents are responsible for making sure the room type corresponds with the number of people making the booking. If an error is made by a Babylon Holiday agent, then the hotel has the right to refuse the room booking and will not be liable for any refunds.

Special Requests

It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked. Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check-in. Please advise us of any special requests prior to making your booking. Where possible, we endeavor to meet or arrange any such request. Confirmation that a special request has been noted or passed on is not a confirmation that the request will be met. All special requests are subject to availability and must be in writing, no requests will be accepted over the phone.

Late Check-in

If a customer is expected to arrive later than the regular check-in time of the hotel, either the customer or Agent should inform the hotel about the late arrival beforehand. Failing to inform the hotel of a late arrival can result in the space/room (s) being released.


Early Checkout

Early checkout related refund demands should be accompanied with the hotel issued early checkout permission in writting. Refunds may be claimed if and when our partner hotel does not invoice Babylon Holiday. However, the early checkout permission itself does not guarantee any refund. Moonline will not be liable for any refunds or extra fees, if early checkout is at the customers own will


Hotel Categories/ Local Classification and Star (*) Ratings

Star rating is a general overview of hotel regarding the approximate level of facilities, services and amenities available. However, this rating might be different from one country to another. For example, a 5* Kuala-lumpur hotel is not the same as a 5* Paris hotel. Babylon Holiday does not take the responsibility of the hotel categories and star (*) ratings since these have been provided to us and we accept and offer them as they are.


Payment and Rates

Currency exchange rates are based on any related market fluctuations. Babylon Holiday shall have the right to update room rates on the website considering the market fluctuations.

Rates might change to reflect exchange rate fluctuations until the booking is fully paid, for bookings made in currencies other than EUR, USD. Once the booking is fully paid, there will be no more changes. You will be required to pay the full amount at the time of booking. We do not make any charges for payments by debit card, however payments made by credit cards might be subject to a handling fee.




Local Market Rates

Not all of the hotel rates displayed on the Babylon Holiday website are applicable to the local market. In addition, some other markets may be affected, in such cases, the hotel is within its rights to change the rates without prior notice.


Resort Fees

Some Hotels in particular countries charge a “resort fee” typically between $10 to $20 per night and per room and are directly paid to the hotel. This is regulated and implemented by related law by the concerned government and Babylon Holiday has no control over these charges.


Additional & Incidental Charges

The fees displayed on the Babylon Holiday website may not include any additional charges that hotels apply for some specific services for example, but not limited to air conditioning, safe box, mini bar, TV rental, luggage storage, sauna, spa, swimming pool, car parking, etc and have to be paid by the customer when the customer uses them.

Also, some hotels may hold special events during festive times for example, but not limited to Christmas, and New Year, and guests must pay a compulsory charge for participating in these events. Babylon Holiday may not always be informed about such events and cannot be responsible for the additional charges by the hotels.


Cancellations & Amendments

We prefer that all cancellations and amendments are made on the Babylon Holiday website. Alternatively, you can contact the Babylon Holiday Reservation Team via e-mail or through the Babylon Holiday system before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.

Babylon Holiday will not take any responsibility for any changes and cancellations made directly with the hotel.

All requests for cancellations that are not made in a proper time frame are subject to a cancellation fee determined by Babylon Holiday. Moonline may need to make changes to or correct errors in advertised and confirmed details. Moonline may also cancel confirmed bookings, which we reserve the right to do so. We will notify you of the cancellation as soon as possible and refund you accordingly or offer you a booking equivalent to the original booking. 

No compensation will be payable and the above option will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel the booking.

Split Amendment

Babylon Holiday system does not allow to make split changes for multiple room bookings in case of a split amendment. If the cancellation and amendment policy is foreseen to be changeable, please make a new reservation for split room/s and inform Babylon Holiday support Team in order to try to serve as per your request.





Duplicate Bookings

Babylon booking never guarantees a confirmation of duplicate booking. You need to amend one of the reservations according to voucher conditions. If the hotel rejects to confirm duplicate bookings the agency shall take responsibility.


Relocation of Your Clients

The hotelier or provider takes the responsibility of finding you a similar standard alternate accommodation in case the hotel is booked or overbooked, closed, has maintenance problems and/ or cannot provide the rooms booked. If we receive any notice beforehand Babylon Holiday will inform you by e-mail.

Babylon holiday will try to provide an alternative in the desired area, but the situation may change according to the city and season.

Babylon Holiday accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our (Babylon Holiday) control.



Babylon Holiday must be notified in case there is any issue or complaint that cannot be resolved at the hotel. You can use one of these ways to complain:
1- Log into your Babylon Holiday system and select the booking you want to complain about, then send us a message through the system explaining the issue.
2-Send us an email and include the booking ID.
Babylon Holiday must be notified within 15 days after the checkout date. A copy of the complaint must also be submitted too and signed by the hotel manager.
Babylon Holiday will forward the complaints to the relevant party. Our team tries its best to reply to the complaints in a short period that may vary between 5 (five) to 20 (twenty) business days.

Moonline will not be responsible for passport and visa requirements of the country you are traveling to.


Holiday tour packages:

  • Moonline reserves the right to substitute itineraries due to conditions beyond its control. In such cases we will do everything possible to ensure the locations visited, the excursions taken and the hotels offered are similar to the ones originally planned.
  • Moonline is not responsible for flight schedule changes.
  • Moonline is not responsible for any authorities from the airport or customs of the country you are traveling to and them, refusing to let you board or any loss of luggage.



User Conduct

Babylon Holiday portal contains copyrighted material, trademarks and any other business proprietary information, including text, software, photos, videos, graphics and the entire content of which are copyrighted as collective work and property of Moonline.

User may not modify, publish, transmit, participate in the transfer or sale, or in any way to exploit any of the content, in whole or in part.

Member Account, Password and Security

User must complete the registration process for Login by providing current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a user name and protect them. User is entirely responsible for maintaining the confidentiality of User’s password and account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account.

User agrees to notify us immediately of any unauthorized use of User’s account or any other security breach. Moonline will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge. However, User could be held liable for losses incurred by Moonline or another party due to someone else using User’s account or password to harm our portal. User may not use anyone else’s account at any time without the permission of the account holder.

Limitations of Liabilities

As a result of using our website (s)/portal (s) and its application/features, we will not be liable to you in respect of any:

  • Losses arising out of any event or events beyond our reasonable control;
  • Loss of or damage to profits, income, revenue, or anticipated savings;
  • Loss of management time or office time;
  • Loss of business, contracts, commercial opportunities or goodwill;
  • Loss or corruption of any data, database or software;
  • Special, indirect or consequential loss or damage;
  • Any losses arising out of any acts or omissions of any hosting services provider, payment services provider or other third-party services provider;
  • Business losses or damage of any nature.
  • Our website: The information contained on our website and in our advertising, material is believed to be correct to the best of our knowledge at the time of publication. However, errors may occur and are subject to change. You are responsible for checking all details at the time of your booking.

Website availability

From time to time, the website or features of the website will be unavailable. Such unavailability may result from defects in the website software, scheduled or emergency maintenance procedures, or failures of third-party service providers.

We do not commit to ensuring that the website will be available at any particular time.

Furthermore, we do not commit to ensuring that the website will continue to be published in the future.


You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.


If it turns out that a section of these Terms isn’t enforceable according to the law, then that section will be removed or edited/altered as little as required to provide correct legal meaning, and the rest of the Agreement will still be valid.

Force Majeure- Disclaimer of Warranty; Limitation of Liability

Neither Moonline nor the Agent will be responsible/liable for any failure or delay in performance and/or delivery of their  services, or any loss, injury, or inability of a passenger to perform the Voyage due to circumstances beyond its reasonable control, including without limitation war, riot, embargoes, strikes/demonstrations, hijackings, acts of civil or military authorities, act of terrorism, fire, floods, accidents, volcanic eruptions or other natural conditions of the earth or weather which make it or impossible for passenger to travel to the final destination.


Entire Agreement

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you (The Agent) shall remain bound by all other provisions hereof. In such event, invalid provisions shall nonetheless be enforced to the fullest extent permitted by applicable law, and You (The Agent) will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.







When You complete the booking online, you must check and make sure all the details on the pre-paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct.  In failure to do so, the User will be liable for paying any extra fees or damages.


Use of the Babylon website is subject to your acceptance of Our terms and conditions. If You do not accept these Terms and Conditions, you must refrain from using the website.



If you do not fully understand these Terms and Conditions, please do not “Accept” but, please do contact Us for clarification.